Terms and Conditions

Digital Animal Online
Effective Date: 01/02/2025

1. Introduction
Welcome to Digital Animal Online. These Terms and Conditions govern your use of our services, including web design, branding, and digital solutions. By engaging with us, you agree to comply with these terms.

2. Services & Scope

  • We provide design and branding services as outlined in individual agreements or project proposals.

  • Any additional work beyond the agreed scope will incur additional charges.

3. Payments & Refunds

  • A deposit is required before work commences. The balance is due upon project completion.

  • Payments must be made as per the agreed timeline. Late payments may result in work delays or additional fees.

  • Due to the nature of our services, refunds are not provided once work has commenced.

4. Intellectual Property

  • All designs, branding, and digital assets remain our property until full payment is received.

  • Unauthorized reproduction, resale, or modification of our designs without permission is prohibited.

  • Clients receive rights to use the final design as per agreed terms but do not own raw files unless specified in the agreement.

5. Client Responsibilities

  • Clients must provide all necessary materials, feedback, and approvals in a timely manner.

  • Any delay in providing requested materials may impact project timelines and incur additional costs.

6. Protection Against Fraudulent Actions

  • We reserve the right to terminate any project if we suspect fraudulent behavior, including but not limited to chargebacks, non-payment, or misrepresentation of intent.

  • If a client disputes a legitimate charge after work has been completed, we may pursue legal action and recover damages.

  • All communication and agreements will be documented to protect against fraudulent claims.

7. Liability & Disclaimers

  • We strive for excellence but cannot guarantee specific results from our design or marketing efforts.

  • We are not liable for any losses, damages, or legal issues arising from how clients use our designs or services.

8. Termination of Services

  • Either party may terminate a project if the other fails to meet obligations.

  • Fees for work completed up to the termination point remain due.

9. Dispute Resolution

  • Any disputes will first be attempted to be resolved through negotiation.

  • If unresolved, disputes shall be settled under the jurisdiction of [Insert Location].

10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website.

11. Contact Information
For any questions regarding these Terms and Conditions, contact us at:

Email: shanel@digitalanimal.online
Phone: 021 415 068
Website: digitalanimal.online